Payment

 

How can I pay for DACMERCH products?  

We accept cash, non-personal checks, Paypal, and all major credit cards. All invoices must be paid in full prior to receiving any merchandise or custom orders.

 

Is my information safe?

Yes. We use shopping carts and checkout pages by Paypal, the most secure way to shop online!

 

Does DACMERCH offer financing?

We do not at this time. However you can pay with a credit card or use Paypal Credit.

 

Shipping

 

What shipping service do you use?

USPS and UPS

 

 

How long does it take to ship?

Most orders ship within 1-2 business days.

 

 

Do you offer Overnight Shipping?

Yes however, If Overnight Shipping is chosen your order must be placed before 6pm EST to ship the next business day.

 

Quality

 

 

Are your shirts silk screened?

Most of them are. Some designs feature digital transfer sublimation techniques.

 

 

What Material Are Your Shirts Made Of? 

99% Of Our T-Shirts are 100% Preshrunk Cotton.

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Are these shirts really cheap feeling?

Can I upgrade on quality? All brands of shirts are not created equal. Some brands are cheaper and thus feel cheap. We also offer premium solutions. However, they will most likely increase the cost.

 

Returns/Defects

 

 

I was sent the wrong shirt/I was sent a defective shirt. What do I do? 

If you received the wrong shirt or the shirt we sent you is believed to be defective, please contact us at orders@dacmerch.com with your order number and specifics on what we messed up, and we will take care of it for you. This is done at no cost to you, since it is our mistake! Typically we will send you a replacement shirt, and reimburse your shipping charges after you have sent the defective / incorrect shirt back to us. 

 

 

Do you offer exchanges or returns? 

We will accept returns for exchange only within 7 days of delivery date. Sorry, no refunds as our items are custom screen printed to order. PLEASE order according to our size chart posted In each of our listings, otherwise If you need to send a shirt back for an exchange you the buyer are completely liable for the new shipping fees to send the new shirt back to you. However, If you ensure you pick the right sizing before you purchase, all should be good. If you have any problem with your order, we will definitely do what I can to help straighten things out. *Sorry but we cannot exchange and or refund any custom personalized items or bulk orders of 4 or more of one design.

 

Exchanges: Send shirt(s) In the same condition that was sent to you, meaning brand new, unworn, unwashed, tags attached, no deodorant markings inside of shirt, free of any type of pet hair, free of fragrances and cigarette smoke to:

DAC Merch / Return Dept.

104 Colton St.

Buffalo NY 14206

Please add a note with your return that Includes your order# and the new size and color needed.

 

Custom Printing

 

Do I need to supply my own artwork?  Not at all! We can help you with your design for a small fee. Depending on your order size, we may reimburse you for the artwork charge.

 

Can I supply my own t-shirts?

Absolutely. However, we strongly urge you to discuss the quality of the apparel with us first. We cannot print on certain materials. The apparel must also be new and it is your duty to get them to our facility. The paying party must also sign form 22FU before work can begin.

 

Are there any set-up fees?

Yes we charge a small setup charge for each color going on your shirt. Depending on your order size, we may reimburse you for the setup fees.

 

How will I know the quality of my custom apparel will be up to my standards?

We stand behind our work. At your request, we will first print a sample garment for you to test out washing, wear, etc. We will only do this after setup fees, and any applicable artwork charges have been paid.  

 

Can order more of my design at a later date?

We will save your design at our shop for a maximum of 6 months. After the elapsed time, you will have to pay set-up fees again.